Program Policies & Frequently Asked Questions

This page contains important information about participation requirements, attendance expectations, documentation procedures, payment policies, and frequently asked questions. Please review these guidelines before enrolling in a program. Participants who choose to get started with True North Behavioral Health Agency will complete all enrollment paperwork, intake documents, and required forms securely through our SimplePractice client portal.

Getting started is simple. Click the "Get Started" button anywhere on our website to submit an inquiry through our secure client portal. Once your information is received, a member of our team will contact you to discuss program options, scheduling, documentation requirements, and next steps for enrollment.

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True North Behavioral Health: Program Policies & Rules

Attendance Policy

Participants must attend the full duration of each scheduled session to receive credit. Programs must meet specific instructional time requirements, so arriving on time and remaining for the entire session is essential. Missed time due to lateness, absence, or early departure will be counted as an absence and must be made up. All missed sessions are subject to the session fee, and excessive absences may result in program removal.

Late Arrival Policy

Participants must arrive on time. Anyone arriving more than 10 minutes late will not be admitted, as partial attendance does not meet program or court requirements. Late arrivals are responsible for the full session fee, and the session will be marked as an absence.

Participation Policy (In-Person Sessions)

Participants must remain present, engaged, and respectful throughout the session. Distractions such as phone use, leaving the room, or disengagement may result in the session being marked as incomplete. These expectations ensure compliance with court-approved program standards.

Payment Policy

Payment is required prior to each session unless a pre-approved payment plan is in place. All payments are non-refundable. Missed, cancelled, or late sessions are still billed. Accounts with outstanding balances may result in paused participation until resolved.

Cancellation & Rescheduling

A minimum of 24 hours’ notice is required to cancel or reschedule individual sessions. Late cancellations will be charged in full. Group sessions cannot be rescheduled individually; missed sessions must be made up at a later date.

Court Documentation Policy

Attendance records, progress updates, and completion certificates are provided once all requirements are met. Documentation is released only when all sessions are completed, fees are paid, and a signed Release of Information (ROI) is on file (if applicable). Records will not be altered, modified, or backdated under any circumstances.

Code of Conduct

Participants must behave respectfully at all times. Disruptive behavior, hostility, intoxication, or refusal to follow instructions may result in removal from the session or program.

Program Disclaimer

This program provides behavioral education, not psychotherapy or mental health treatment. Participation does not establish a therapist–client relationship and does not include diagnosis or clinical services. Referrals will be provided for individuals seeking counseling or crisis support.

Confidentiality & Recording Policy

Recording any portion of a session (audio, video, or images) is strictly prohibited. This protects participant privacy and supports a safe, respectful learning environment. Violations may result in immediate dismissal without refund.

Frequently Asked Questions

Please reach us at info@truenorthbehavioralhealth.org if you cannot find an answer to your question.

How do I enroll in a program?

To enroll, click the "Get Started" button located throughout our website and complete the secure inquiry form. After receiving your inquiry, our team will contact you to discuss your needs, review any court or referral requirements, and guide you through the enrollment process.

Do your classes meet court or probation requirements?

Yes. Our programs are accepted by courts, probation officers, DFCS, attorneys, and employers. Please provide referral documentation prior to your first session.

Are classes offered in person or online?

All classes are conducted in person to ensure quality, accountability, and compliance with program standards.

How many sessions do I need to complete?

Program length is determined by the referring agency. Common lengths include 8, 12, 16, or 24 sessions.

What happens if I miss a session?

Missed sessions must be made up and are still billed. Arriving more than 10 minutes late counts as an absence.

Do you offer individual anger management sessions?

Yes. Individual sessions are available for clients needing a more personalized or time-sensitive option.

Do you provide updates to probation officers or attorneys?

Yes, with a signed ROI. We provide attendance reports, progress updates, and completion documentation.

Will I receive a certificate of completion?

Yes. Certificates are issued after all sessions are completed and all fees are paid.

Do you accept clients from other states?

Yes. However, it is the client’s responsibility to confirm acceptance with their referring agency.

What is required before my first session?

Prior to your first session, you will be asked to complete enrollment paperwork through our secure client portal. Depending on your situation, you may also be asked to provide a government-issued photo ID and any court, probation, attorney, employer, or referral documentation related to your participation.

Is this therapy?

No. This is an educational program, not psychotherapy or clinical treatment.

Do you allow refunds?

No. All payments are final.

What happens after I submit an inquiry?

After you submit an inquiry, a member of the True North Behavioral Health Agency team will review your information and contact you to discuss your needs, answer any questions, and determine the most appropriate program for your situation. If you have court, probation, employer, attorney, or other referral requirements, we will review those requirements with you and explain any documentation that may be needed.

Once enrollment is confirmed, you will receive access to our secure client portal, where you can complete any required paperwork, upload supporting documents, review program information, and receive details about scheduling and payment options. Our goal is to make the enrollment process simple, professional, and straightforward from start to finish.

How do I reschedule a session?

Provide at least 24 hours’ notice. Late cancellations are charged in full.

Are your programs confidential?

Participant information is handled with professionalism and care. Documentation is only released to courts, probation officers, employers, attorneys, DFCS, or other approved parties when appropriate authorization has been provided or disclosure is otherwise required by law.

How are classes scheduled?

Group classes are offered on select evenings and Saturdays. After completing the enrollment process, participants will be placed into the group or service that best meets their scheduling needs, program requirements, and completion deadlines. Individual sessions are available by appointment.